**** Please note that due to Covid-19 changes to procedures around appointments and consultations change with the Government guidelines in place.

Appointments

Consultations are by appointment and can be made over the telephone or in person at reception during opening hours.

The surgery offers extended hours from 18:30 - 20:00 on all week days except Thursdays, please ask the receptionists when booking if you require a "late appointment".

Please be aware we operate a walk in blood clinic Monday to Friday 08:30 - 13:30 at Sudbury Surgery.

Sometimes it may seem that someone who arrived after you is being called in before you. This may be because the patient is going into a pre-booked appointment or an alternative service.

If you think you have missed your name being called then please enquire at reception.

Current update.

To allow us to keep the patients and staff as safe as possible we have amended our way of handling appointment booking:

All appointments with a GP or Advanced Nurse Practitioner are initiated by a telephone consultation.  If you require a face to face appointment this will be arranged by the triaging GP.

Telephone appointments can be booked up to 4 weeks in advance, you do not need to call on the day.

On the day appointments are available for medically urgent matters, which can not wait for a routine appointment. You will initially receive a telephone call from the doctor or Advanced Nurse Practitioner.

Practice Nurses

Current Update.

Aerosol generating procedures e.g. ear syringing, Spirometry and also face to face Asthma reviews are currently not being performed at the surgery .  All other procedures are being provided via the usual booking method.  To keep the patient and staff safe, please do not attend the surgery if you have COVID symptoms.  

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

GP Access Hub

The GP Access Hub service offers additional appointments for all Brent patients, operating across multiple sites and locations near you. Nurse appointments are also available at some sites.

Please see below the different hub locations:

Pre-bookable appointments are also available on Bank Holidays. Please be aware that you will need to contact the surgery closer to those dates to determine opening times.

The GP Access Hub is staffed by fully qualified GPs/nurses who have full access to your medical records when needed.

For more information regarding access to the service, or to book an appointment, please enquire at the surgery reception. If calling outside of surgery hours, please call 111 for the appropriate referral to the service.

Alternatively, please click on the links below for more information:

http://brentccg.nhs.uk/en/gps/gp-access-hubs

https://youtu.be/xZ8HrZ42ZV4